Online Survey

Please help Millennium Mortgage (MMC) provide better service by filling out this short survey. MMC is committed to listening to our customers. We use your feedback to continually upgrade our services and product offerings.

1. How did you become aware of Millennium Mortgage? (Mark all that apply)

	Employer recommendation
	Friend, relative or colleague recommendation
	Real Estate agent/broker recommendation
	Builder recommendation
	MMC employee recommendation
	Financial advisor such as a CPA or attorney recommendation
	MMC's website
	MMC advertising
	Phone book
	MMC mail solicitation
	Past experience as a MMC customer

2. Please rate your level of satisfaction with MMC on initial contact and application:
(5=Outstanding, 4=Excellent, 3=Good, 2=Fair, 1=Poor)

The person who took my loan application:	5	4	3	2	1
Was knowledgeable about loan programs and options
Listened to my needs and concerns
Clearly explained the loan approval process
Provided me with explanations and answers to my questions
Notified me up front what documentation was needed
Provided me with an accurate and reliable estimate of my ability to qualify
Always returned my phone calls promptly
MMC offered competitive rates and points
MMC offered competitive fees

3. Please rate your level of satisfaction with MMC on loan processing and closing:
(5=Outstanding, 4=Excellent, 3=Good, 2=Fair, 1=Poor)

	5	4	3	2	1
After I applied, the initial loan documents I received were accurate
I received my initial loan documents when I expected them
During loan processing, my calls always were returned promptly
During loan processing, I was provided with clear answers to any questions
I was kept informed of my loan's progress
Any problems I had during the loan process were promptly corrected and resolved
My loan closed within the expected time frame
Final costs and monthly payment calculations were accurate

4. Please rate your level of satisfaction with MMC on how you were treated overall as a customer:
(5=Outstanding, 4=Excellent, 3=Good, 2=Fair, 1=Poor)

	5	4	3	2	1
MMC made me feel like a valued customer
I felt I could trust MMC

	5	4	3	2	1
5. Please rate your overall satisfaction with MMC:

6. Given a choice, how likely would you be to consider MMC for your next loan or refinance?

Definitely Will
Probably Will
Don't Know
Probably Not
Will Not

7. How likely would you be to recommend MMC to a friend, relative, or co-worker?

Definitely Will
Probably Will
Don't Know
Probably Not
Will Not

8. Use the box below to tell us why you rated us as you did.

Thank you for completing the survey. If you would like to be entered into the drawing for a Home Depot gift certificate, please provide your name and number. MMC takes your comments very seriously and would like to take every opportunity to improve the level of service we provide you.

Name:
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